Q:Why does my car need repair? Answer: Cars are collections of components that wear out in a
somewhat predictable way. It is normal for starters, batteries,
brake pads and so on to fail during the course of the car’s life.
Q:When do repair costs become more than the car is worth? Answer: Never! At $80-$100 per month, an older car is always cheaper to maintain than making a new car payment ($400-$500).
!!Note: many people confuse the resale value of the car
with it’s operating cost. Keep them separate.
Q:When should I get a new car then? Answer: Consider a new car…when you can’t fit your kids into it anymore; when the engine wears out; or when the annoyance factor gets higher than the $300 per month you’re not spending.
Q:Do I have to fix it now? Answer: Often not. Many repairs can be postponed to fit your budget..
If something’s an emergency, we’ll tell you. We can send you
a reminder in a few months.
Q:How long will it last?
Answer: While our warranty on new parts is 2 years/24,000 miles, we
try to ensure that hard parts will last at least five years: hence our concern with parts quality.
Q:What do you mean by Quality? Answer: First is parts; not all are equal. For a repair to last you want the
best material available. Second is labor; the technician working
on your car should have done this repair many times and have a
professional attitude and superior training.
Q:Why does this other shop quote a lower price? Answer: Telephone quotes are inaccurate and misleading. Until your car
has been looked at, no one can give a correct quote.
Q:Why is the bill so high? Answer: On older cars there are often multiple problems. They can often
be done separately. But if done together you often save on
labor because of time efficiency. We can advise you on this.
Q:Why do the repairs take so long? Answer: We never rush our technicians. We use only the highest
quality parts: this sometimes involves longer delivery times.
